Our customer service promise
Standards
At FairwayBreaks.com we believe that customer service is paramount to success and we are committed to providing the highest level of support for the services we offer. In addition, we are also committed to delivering a quality and useful website that enables our customers to fully leverage the benefits of our services.
We endeavour to provide comprehensive support to our customers to assist with listing activation and management. If you have questions regarding any of our services please let us know and we will do our best to provide the answer.
Communication
Our customer service department can be contacted by e-mail or phone. As part of our commitment to setting and maintaining standards we promise to respond to all correspondence in a clear and concise manner, within 4 working hours of receipt.
Courtesy
Employees of FairwayBreaks will be well versed in the services we offer; will exhibit customer friendly service skills; and will perform in a professional and courteous manner when meeting the needs of our customers.
Complaints
Although we gain praise about our website and the services we offer, we understand there may be an occasion when something has not quite gone right for you. We see your feedback as an opportunity to further improve our service and therefore encourage our customers to express their opinions directly to us, be it by phone or e-mail. All complaints will be addressed with a professional attitude and wherever possible resolved in a timely manner.